Frequently asked questions
What is the minimum order value?
£200 for UK mainland
£300 for Highland and Islands
€250 for EU
When will my order ship?
Approx 2 weeks
How long does shipping take?
How to qualify for free shipping?
UK mainland – orders over £400
Highlands & Islands – orders over £500
EU – orders over €450
Where internationally do you ship to?
We currently ship to UK and Europe.
For UK delivery, please place your order online at www.customworks.co.uk
For delivery to Europe, please place your order online at www.customworksespana.com
For delivery to any other destination, please place your order online at www.customworks.co.uk and you will be directed to our sales team for a shipping quote.
What is your returns policy?
For stock items, return undamaged (at customer cost) within 30 days of receipt
For bespoke items, returns cannot be accepted unless faulty
Faulty items, advise within 72 hours of receipt for collection & refund/replacement
Where are your products made?
95% of our products are made in the UK and Europe.
Can you produce products with my own designs?
What is the process for a bespoke order?
- choose the products you are interested in
- send us your artwork / brief
- we will send visual for approval of layout
- once approved, we will send printed proofs/samples for approval of colour
- once approved, we will confirm lead times for production