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Frequently asked questions

What is the minimum order value?

£200 for UK mainland

£300 for Highland and Islands

€250 for EU

When will my order ship?

Approx 2 weeks

How long does shipping take?

1-2 days

How to qualify for free shipping?

UK mainland – orders over £400

Highlands & Islands – orders over £500

EU – orders over €450

Where internationally do you ship to?

We currently ship to UK and Europe.

For UK delivery, please place your order online at

For delivery to Europe, please place your order online at

For delivery to any other destination, please place your order online at and you will be directed to our sales team for a shipping quote.

What currencies do you work in?

What is your returns policy?

For stock items, return undamaged (at customer cost) within 30 days of receipt
For bespoke items, returns cannot be accepted unless faulty
Faulty items, advise within 72 hours of receipt for collection & refund/replacement

Where are your products made?

95% of our products are made in the UK and Europe.

Can you produce products with my own designs?

What is the process for a bespoke order?

  1. choose the products you are interested in 
  2. send us your artwork / brief
  3. we will send visual for approval of layout
  4. once approved, we will send printed proofs/samples for approval of colour
  5. once approved, we will confirm lead times for production

Need some help? +34 952 604 739 |

Shop and Ship International

Please note that you will be charged in euros (EUR).

Questions about domestic, international shippings and returns?

Learn more